Gateway Registration

During the set up process you may experience trouble registering your gateway. 

Start by:

Performing a factory reset

• Remove the AC adaptor from the gateway
• Press and hold the gray button on the gateway then plug the AC adaptor back into the gateway.  Make sure to keep the gray button pressed while doing this.
• Keep the grey button held in until the red light comes on, goes off then comes back on a second time, then let go of the button.
• The red light will shortly go out again, wait for the four red blinks before trying re-registration.

If after completing a factory reset you do not receive four red blinks within 30 seconds, what are the lights on your gateway doing?

One Blink - No internet connection

• Check that your LAN cable is inserted correctly and working properly.

Two or three blinks - The gateway is not communicating properly with the router

• Start by unplugging the AC adaptor from the gateway.  
• Next move the LAN cable to a different port on the router.  
• Reboot/Power Cycle the router.
• Businesses with strong firewalls or security wall may want to set a Static IP. 
• If none of these solutions help try a different location with internet.  If you are able to complete set up successfully at a different location you should be able to power down the gateway and sensor and move it back to the intended location by simply connecting gateway to the router and then powering the gateway and sensor back up.

Four blinks

• If four blinks are received within 30 seconds of completing a factory reset you are ready to register.

Blinks red and green

• Check to see if the gateway already exists in your account.  If the gateway exists:

• Go to the account menu on the home page.
• On the Current User Info screen scroll down to the Current Gateways section.
• Select the correct gateway by comparing the serial number on the physical gateway.
• Press Delete Gateway button.
• Remove the AC adaptor from the gateway.
• Press and hold the gray button on the gateway then plug the AC adaptor back into the gateway.  Make sure to keep the gray button pressed while doing this.
• Keep the grey button held in until the red light comes on, goes off then comes back on a second time, then let go of the button.
• The red light will shortly go out again, wait for the four red blinks before trying re-registration.

No blinks/lights

• Check that your AC adaptor is properly plugged into the gateway and wall.
• Try a different outlet.

Solid Red

• Gateway is registered.

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