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LA CROSSE TECHNOLOGY - Top Solutions

Top Support Solutions:

Q: Outdoor Temperature Shows Dashes.

A: Dashes means you have lost connection between the display and the outdoor sensor. Batteries are the most common problem.

A: Check channels. You may be reading your sensor on a different channel.

A: Please confirm that the frequency on the sensor and the frequency on the display are the same. This display is sold with a 433MHz version and a 915MHz version.

A: Distance/Resistance can cause loss of sensor signal. Avoid having more than 1 wall, window, tree etc., between the display and the sensor. UV coated windows may actually reflect the signal. Stucco walls will absorb the signal.

A: You may find it helpful to orient the Display 90 degrees towards the
Thermohygro sensor for better reception.

A: Try repositioning your sensor or your display for better reception.

A: Complete a restart for display with the temperature/humidity sensor:

  • RESTART DISTANCE:
    For best results please bring the outdoor sensor in the house and place 5 feet from the display unit.
  • REMOVE POWER:
    Remove batteries from the sensor and batteries (and/or a/c cord) from the display.
  • DISCHARGEELECTRICITY:
    With the power removed, press one of the buttons on the display at least 20 times to clear all memory. Please do this even if the display is blank to remove any random electricity. Verify the display is blank.
  • UNPOWERED FOR 15 MINUTES:
    It is important with most of our displays to remain without power for at least 15 minutes.
  • NOTE:
    Failure to allow a display to rest for 15 minutes can result in failure to connect with the outdoor sensor or missing segment on the display. The instruction manual describes a setup for a new unit that has not had time to build up residual electricity.
  • BATTERIES:
    Please be sure you are using freshbatteriestesting to a minimum of1.48, on a voltmeter that reads in numbers.
  • SENSOR FIRST:
    Place batteries into the outdoor sensor first. Make sure they are installed according to the diagrams in the battery compartment.
  • DISPLAY NEXT:
    Install batteries (or a/c cord) intothe display according to the diagram in the battery compartment.
  • CONNECTION:
    Allow the sensor and display to remain 5 feet apart for 15 minutes to establish a strong connection. Do not press buttons at this time. You should see a reading on the outdoor temperature area in the first minute.

Q: Projection will not stay on.

A: The projection will be continuously displayed if it is plugged into the wall. If it is not, put your hand about 2'' from the projection lens. You should see a red dot. If you do not, press the button that looks like a SUN twice then try it again. (Not all projection clocks have a SUN button).

Please check that the a/c cord is properly plugged in. Line it up and push it in. Sometimes it helps to use a pen, as the opening is so small. Once you are sure it is in correctly, remove the batteries. If the display goes blank, your a/c cord needs adjustment.

Q: Display has missing segments (all or part of a number or letter are missing).

A: This is generally a power related issues. Batteries may be overpowered or underpowered. Remove batteries from display. Leave the batteries out of the display for 1-2 hours. Install fresh batteries with correct polarity. After 15 minutes program as usual. If the display still has missing segments you may need to replace the display.

Q: Time is off by hours (Time Zone or WWVB).

A: This requires a Time Zone adjustment. Enter the program menu for your product and select your correct time zone. Please note that North American time zones are negative numbers. Products set outside of these time zones will not search for a WWVB signal as it is considered out of range.

Atlantic -4
Eastern -5
Central -6
Mountain -7
Pacific -8
Alaskan -9
Hawaiian -10

A: If the Time Zone is set correctly, please check that your DST setting is correct. Generally this indicator is left ON all year unless you live is an area that does not observe Daylight Saving Time. The DST indicator being on just means that your display is set to change appropriately in the spring and fall when the signal is received from the WWVB signal.

A: When the display has received the WWVB signal in the past 24-hours, there should be a tower icon showing on your display, near the time. If this tower icon does not show, please reposition your display near and exterior wall or window that faces Fort Collins Colorado where the WWVB signal is generated. It is not unusual to take up to 5 nights to acquire a signal if there are atmospheric or environmental interferences.

A: Check to see if you have a Tower Icon showing on your Display. If not, you are not currently in contact with the WWVB signal in Ft Collins CO. Place you display in a window that faces Colorado for up to 5 nights.

A: Enter the program menu to see if your display has RCC in the SET UP menu, this must be ON to receive a signal from the atomic clock.

A Put Display in a window (with the front or back) facing Ft. Collins, Colorado and leave overnight. If you do not have a window facing this direction, locate the Clock or Weather Display near an outside wall and point the unit in this general direction.

Check it in the morning. If the display shows the correct time, you have successfully adjusted for Daylight Savings Time. If the time is still incorrect allow the device 3-4 more nights to set correctly.

Q: Pressure graph is constantly flashing.

A: The pressure graph constantly scrolls from right to left to avoid LCD burnout.

Q: Wind speed is inaccurate:

A: Check your unit of measure (MPH, KMH, or M/S).

A: Check to see if you receive the same repetitive wind speed number from
the sensor multiple times.

A: Check to confirm the direction is working correctly.

A: Mounting on a metal or white PVC pole may cause RF interference or
static and inaccurate readings.

A: Check that the cups or fan turn freely. Check for insects or debris
preventing free movement.

A: Be sure the cups or fan are mounted below the mast.

A: Check that the cups have not dropped. Push up firmly in the center of the
cups to seat properly.

A: Check the Wind cord for nicks, kinks, chew marks etc.

A: Extended or modified cords may have transmission problems due to
connection or power.

  • Sensors cords have less resistance than regular phone cord.

  • Extension cords on the sensors are not recommended if operating the station on batteries alone and it will shorten battery life.

A: Check that the Wind cord is secured form blowing around but not stapled
(stapling can pinch the cord).

A: Check the location of your sensor mounting and the surrounding area for
obstructions. In most cases, the sensor needs to be 4-6ft above the
highest point on your roof in order to clear nearby obstructions and read
accurately. A 50 –foot clearance in all directions is best.

A: It is helpful to send pictures if you need to contact customer support.

Q: Rain reads 0.00:

A: Zeros on this station does not mean that you have connection between
the Display and the Rain Gauge.

A: Check that the pin the rocker tips on, is pushed in all the way and that the
rocker tips freely.

A: Check the funnel and the inside of the Rain Gauge for insect nests or
debris that may cause lack of motion.

A: Check that the batteries are inserted properly and that the battery cover is
on firmly.

A: Be sure the Rain Gauge is mounted level and that the mounting screws
are not too tight (most common issue).

A: Use the eraser end of a pencil to manually tip the rocker of the rain sensor
10 times (five each way). Wait at least 2 minutes for all the rain to collect.

A: Check the Total Rain on the Display for the reading.

A: Restart the Rain (at least) with the Display unit.

Q: Rain reads low:

A: Check that the pin the rocker tips on is pushed in all the way and that the
rocker tips freely.

A: Check the funnel and inside of Rain Gauge for insect nests or debris that
may cause lack of motion.

A: Be sure the Rain Gauge is mounted level and that the mounting screws
are not too tight (most common issue).

A: Complete a Manual Tip Test and a Water Tip Test and compare them:

  • Manual Tip test: Write down the Total Rain reading or reset the Rain Total to 0.00. Use the eraser end of a pencil to manually tip the rocker of the rain sensor 10 times (five each way). Wait at least 2 minutes for all the rain to collect.

  • Water Tip Test: Write down the Total Rain reading or reset the Rain Total to 0.00. With Rain Gauge mounted slowly pour water into the funnel to tip the rocker of the rain sensor 10 times (five each way). Wait at least 2 minutes for all the rain to collect.

    • Compare these tests. If they are the same, then your rain is reading correctly. If the rain readings are different, repeat the test 3-times to avoid human error. Then look for causes such as mounting too tight or debris clogging the funnel.

    • Check batteries in the rain gauge and the display. This is our primary warranty issue.

Q: Solar display goes blank in low light.

SOLAR MODE SETTING IS IN THE PROGRAM MENU: The Solar Mode is used for saving the power consumption of the rechargeable battery (Default setting ON):

If the solar mode setting is ON:
The surrounding environment brightness is checked every 5 seconds.
LCD will automatically turn OFF if the environment is too dark.
LCD will automatically turn ON if the environment is bright enough.
No information will be displayed when the LCD is OFF, but all the settings and operations will remain, except for the temperature and humidity measurements.

If the solar mode setting is OFF:
LCD will remain ON constantly.

To turn off scroll through your program menu until you see SOL ON. Press and release the PLUS button to change that to OFF.

Q: Temperature changing constantly.

A: Press and release your PLUS button to move the seconds counting feature from your outdoor temperature area.

Q: Day of the week is in a different language:

A: Enter your program menu to change the language to US.

Q: Where do I find a manual for my station?

A: http://www.lacrossetechnology.com/support/manuals.php

Q: Wind cups broke or fell off.

A: You can purchase replacement cups and lock pin from www.lacrossetechnologyoutlet.com/parts/windparts/tx23wca

These cups will work on these wind sensors:

  • TX23U-IT
  • TX55U-IT
  • TX56U-IT
  • TX63U-IT
  • Cups are not replaceable on the TX20U or the TX15U wind sensors.

Q: DST Change:
It is not unusual for the change from Daylight Savings Time to
Standard Time and vice-versa to take as long as 3-5 days depending on various factors
including your location and atmospheric conditions. For best signal reception, follow
these stepA:

A: Do you have a Tower Icon showing on your Weather Station? If not you are not currently in contact with the WWVB signal in Ft Collins CO.

A: Are you in the correct Time Zone? Please note that all North American Time Zones are negative numbers. Ex: -4 Atlantic, -5 Eastern, -6 Central, -7 Mountain, -8 Pacific, -9 Alaskan, -10 Hawaiian.

A: Is your DST indicator ON or OFF (1 on, 0 off on some units).
If this is OFF or 0 your clock or weather station will not change.

A: If your Weather Station has RCC in the SET UP menu, this must be ON to receive a signal from the atomic clock.

A: Do you have good Alkaline Batteries dated at least 6 years in advance? Without proper batteries, the antenna will have a harder time picking up the signal.

A: Put the Clock or Weather Station in a window (with the front or back) facing
Ft. Collins, Colorado and leave overnight. If you do not have a window facing this direction, locate the Clock or Weather Station near an outside wall and point the unit in this general direction.

Check it in the morning. If the Clock or Weather Station shows the correct time, you have successfully adjusted for Daylight Savings Time. If the time is still incorrect allow the device 3-4 more nights to set correctly.