We listen to every customer voice mail and read every e-mail. Multiple phone calls and e-mails may delay the response time for everyone.
Support response time may vary with seasonal support demands. We strive to provide timely support. However, response times may be up to 3 to 5 business days during peak support times. E-mail is the recommended contact method for expedited service, which is 2 to 3 times faster than phone support.